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WEDEX

Healthcare Services

Returns & Refunds Policy

Last updated: November 29, 2025

30-Day Return Policy

We want you to be completely satisfied with your purchase. Most items can be returned within 30 days of delivery for a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In its original condition
  • Unused and in original packaging
  • Accompanied by the original receipt or proof of purchase
  • Returned within 30 days of delivery

Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • Opened medical supplies and consumables
  • Personal care items (if seal is broken)
  • Custom-made or personalized equipment
  • Items marked as "final sale" or "non-returnable"
  • Prescription medical devices

Return Process

Step-by-Step Return Procedure

  1. Contact Customer Service: Email returns@wedexhealthcare.com or call +234-XXX-XXXX-XXX to initiate your return
  2. Receive Return Authorization: We'll provide you with a Return Authorization Number and instructions
  3. Package Your Item: Include all original packaging, accessories, and documentation
  4. Ship Your Return: Use the provided shipping label or our recommended courier service
  5. Receive Confirmation: We'll notify you once we receive and inspect your return

Refund Processing

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • Approved Refunds: Processed within 7-10 business days
  • Payment Method: Refunds are issued to the original payment method
  • Shipping Costs: Original shipping costs are non-refundable
  • Return Shipping: Customer is responsible for return shipping costs unless the return is due to our error

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Please provide photos of the damaged item and packaging to assist with your claim.

Exchanges

We replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us with your order details.

Late or Missing Refunds

If you haven't received your refund within 10 business days, please:

  • Check your bank account again
  • Contact your credit card company (processing times may vary)
  • Contact your bank
  • If you've done all of the above and still haven't received your refund, contact us

Contact Information

For returns and refunds inquiries:

  • Email:wedexhealthcareservices@gmail.com
  • Phone: +234 803 516 1651
  • Address:21 Enerhen Road, Effurun, Delta State, Warri,Nigeria
  • Hours: Monday - Friday, 8:00 AM - 5:00 PM

Important: This policy is designed to ensure the health and safety of all our customers while providing fair return options. We reserve the right to refuse returns that don't meet our policy requirements.